Studio Policies

Appointment & Booking Policy

A valid card on file is required to book all appointments. First-time clients are required to book online so that all required intake forms and information can be properly completed and documented.

If you have a disability or require assistance with booking, appointments may be scheduled via text. In these cases, you must be willing to provide all intake form information through text so the required information can still be documented.

All required intake forms must be completed before an appointment can be confirmed. New client appointments include intake forms that can be updated or modified at any time through the link provided in your appointment confirmation email.

Appointments are not considered confirmed until both the required intake forms are completed and a valid card on file is successfully stored.

If a card on file ever declines, the client will be required to pay a deposit for all future appointments in order to book.

Cancellation Policy

A minimum of 24 hours notice is required to cancel or reschedule an appointment.

Late cancellations made with less than 24 hours notice will be charged 50% of the scheduled service price.

Cancellations may be excused in the event of a qualifying emergency, which includes illness. However, qualifying emergencies must be approved in order for the cancellation fee to be waived.

Repeated last-minute cancellations due to illness or other emergencies may require the client to pay a deposit for future appointments.

Late Arrival Policy

Clients are asked to arrive 10 minutes early to allow time for consultation, preparation, and getting settled. Arriving late may reduce the amount of time available for your service.

Late arrivals will result in a shortened service, while the full service price will still apply.

Clients arriving 15 minutes or more after the scheduled appointment time will be considered a no-show.

No-Show Policy

A no-show occurs when a client fails to attend their scheduled appointment without notice or arrives 15 minutes or more late.

No-show appointments will be charged 100% of the scheduled service price.

Clients who no-show may either be refused future bookings or required to pay a deposit for any future appointments, unless the absence qualifies as an approved emergency.

Refund Policy

All services are final sale.

All retail products are final sale, except in the case of a manufacturer defect or error.

Refunds will not be issued for services rendered or products purchased, except where required by applicable law.

Service Satisfaction / Adjustment Policy

Everbare is committed to providing high-quality services and professional care. If you have a concern regarding your service, you must notify Everbare within 48 hours of your appointment.

Corrective adjustments may be offered when appropriate; however, adjustments are offered at the sole discretion of Everbare and are not guaranteed.

Adjustments may only be offered when:

• The concern is related directly to the original service performed

• The concern is reported within the required timeframe

• Aftercare instructions were followed

Adjustments are intended to address legitimate service concerns and are not provided for preference changes or dissatisfaction unrelated to the service quality.

Refunds will not be issued.

Health & Safety Policy

For safety reasons, services may be modified, postponed, or refused if contraindications are present.

Clients are responsible for accurately disclosing all relevant health conditions, medications, allergies, and recent treatments during the intake process.

Everbare reserves the right to stop or modify a service at any time if a reaction, irritation, or safety concern arises.

Minor Policy

Everbare may accept clients 16 years of age or older with parent or legal guardian consent.

A parent or legal guardian must be present for the entire duration of the appointment for clients under the age of 18.

Certain services may be restricted for minors.

Intimate waxing services are strictly prohibited for anyone under the age of 18. No exceptions.

Hygiene & Conduct Policy

Clients are expected to maintain respectful and professional conduct during all appointments.

Clients must arrive in a clean and hygienic condition and must not attend appointments while experiencing contagious illnesses, infections, or conditions that may pose a health risk.

Everbare maintains a zero-tolerance policy for harassment, inappropriate behavior, or abusive language. Services may be terminated immediately if such behavior occurs.

Right to Refuse Service

Everbare reserves the right to refuse or discontinue service at any time for reasons including, but not limited to:

• Health or safety concerns

• Contraindications

• Incomplete or inaccurate intake information

• Repeated policy violations

• Inappropriate conduct

Refusal of service may occur before or during an appointment.

Payment Policy

Payment is due in full at the time of service.

Accepted payment methods may include credit card, debit card, or other approved electronic payment methods.

By providing a card on file, clients authorize Everbare to charge that card for:

• Services rendered

• Late cancellation fees

• No-show fees

• Any applicable policy charges

Photography & Media Policy

Before and after photographs may be taken for documentation and treatment tracking purposes.

These photographs remain confidential and part of the client record unless separate written consent is provided for marketing, educational, or social media use.

Gift Card Policy

Gift cards issued by Everbare are redeemable for services only and may not be used toward the purchase of retail products, skincare merchandise, or any other physical goods. Gift cards have no cash value and are non-refundable, non-redeemable for cash, and may not be exchanged for cash or credit except where required by applicable law.

Gift cards are valid for twelve (12) months from the date of purchase, after which any remaining balance will expire and will no longer be redeemable. The expiration date is calculated from the original purchase date regardless of when the gift card is first used.

Use of a gift card constitutes acceptance of all current studio policies, including but not limited to cancellation, late arrival, no-show, and booking policies. Gift cards used to reserve or pay for services remain subject to these policies, and any applicable fees may be deducted from the gift card balance or otherwise charged to the client if the balance is insufficient.

Gift cards may not be replaced if lost, stolen, damaged, or used without authorization. Everbare is not responsible for unauthorized use of a gift card.

Everbare reserves the right to refuse, cancel, or hold for review any gift card or transaction if fraud, misuse, or violation of studio policies is suspected.

Gift cards are non-transferable unless given as a gift, may not be resold, and may not be used in conjunction with promotions, discounts, or special offers unless explicitly permitted by Everbare.

By purchasing, possessing, or redeeming a gift card, the holder agrees to be bound by this Gift Card Policy and all other applicable studio policies. Everbare reserves the right to modify these terms at any time to the extent permitted by law.

Promotions & Discount Policy

Promotions, discounts, and special offers may not be combined unless explicitly stated.

Promotions apply only to eligible services and may have specific expiration dates or restrictions.

Everbare reserves the right to modify or discontinue promotions at any time.

Chargeback & Payment Dispute Policy

By booking an appointment, providing a payment method, or maintaining a card on file with Everbare, the client expressly agrees not to initiate a chargeback, payment reversal, or payment dispute with their bank, credit card issuer, or payment processor for any charge that is consistent with Everbare’s published policies and agreed-upon services.

All clients authorize Everbare to charge the card on file or payment method provided for services rendered, deposits, late cancellation fees, no-show fees, and any other applicable charges permitted under Everbare’s policies. By completing a booking, the client acknowledges that these charges are authorized transactions and agrees that such charges do not constitute unauthorized use of the payment method.

Clients agree that any billing concern must first be addressed directly with Everbare in good faith before contacting a financial institution or initiating any form of payment dispute. Initiating a chargeback or payment dispute without first attempting to resolve the matter directly with Everbare will be considered a violation of these policies and a breach of the service agreement between the client and Everbare.

In the event a client initiates a chargeback, payment reversal, or dispute for a charge that is valid and consistent with Everbare’s policies, the client acknowledges and agrees that:

1. Everbare reserves the right to formally contest the dispute with the payment processor or issuing financial institution.

2. The client remains legally responsible for the full amount of the original charge, as well as any additional processing fees, dispute fees, administrative costs, or collection costs incurred as a result of the dispute to the fullest extent permitted by applicable law.

If a chargeback or payment dispute is initiated and the charge is later determined to be valid, the client agrees that the outstanding balance remains immediately due and payable to Everbare.

Additionally, any client who initiates a chargeback or payment dispute for any reason will be permanently prohibited from booking or receiving services from Everbare in the future. This restriction is permanent and no exceptions will be made.

Everbare maintains detailed booking records, electronic acknowledgements of policies, card-on-file authorizations, and service documentation for all appointments. These records may be used as evidence in payment dispute proceedings, debt recovery actions, or other legal proceedings if necessary.

By booking an appointment, maintaining a card on file, or completing payment with Everbare, the client acknowledges that they have read, understood, and agreed to this Chargeback & Payment Dispute Policy and accept that any violation of this policy may result in permanent refusal of service and legal recovery of any outstanding balances owed.